Contact Us
This is the page to use if you want to contact the editorial team at Non Gamstop Casinos. That covers corrections, feedback on a guide, questions about how we research, and business enquiries. We are an information site, not a casino, so we cannot open or reopen accounts, release withdrawals or settle disputes with an operator. The sections below explain who can help with each kind of problem.
Details were last checked on 29 September 2026. Where we mention time-sensitive information, such as regulator services or casino terms, check the official source before you act.
What you can contact us about
- Corrections: a bonus term, payment detail or licence claim on our pages that looks out of date or wrong.
- Feedback: a guide that was unclear, or a topic you want covered, such as wagering requirements, withdrawal limits or identity checks.
- Methodology questions: how we assess a casino and how we treat advertised offers versus confirmed facts. See About Us for our approach.
- Business or media enquiries: questions about working with the site. Commercial relationships do not decide our rankings, and commission does not buy position.
What we cannot help with
We do not act for casinos, so we cannot chase a payment or overturn an account closure. We also cannot verify your personal account status. If a casino has withheld a payout, follow the steps in the next section.
Problem with a casino? Steps to take first
- Collect the evidence: account email, transaction dates and amounts, screenshots and chat transcripts.
- Read the casino's bonus and withdrawal terms. Many disputes turn on wagering requirements, maximum bet rules, bonus expiry dates or cashout limits.
- Contact the casino's customer support in writing, so you have a record. Ask for a reference number.
- Use the operator's formal complaints procedure if support does not resolve it. Note any deadlines it sets.
- If the operator is licensed abroad, look at the licensing body named in its footer and see what complaint route, if any, it offers. Protections vary a great deal and may be much weaker than under a UK licence.
Be aware that casinos not on GAMSTOP are generally licensed outside Great Britain. A site accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them, so UKGC dispute routes may not apply. Our Terms and Conditions explain the limits of what this site provides.
Where to get support with gambling
If gambling is causing you stress, or you feel you are losing control, please talk to someone independent rather than continue playing.
| Service | What it offers |
|---|---|
| GamCare | Free, confidential support and advice for anyone affected by gambling, through the National Gambling Helpline and online chat. Check the GamCare website for current contact details. |
| GAMSTOP | A free national self-exclusion scheme covering online operators licensed in Great Britain. Exclusion periods are set when you register, and it does not bind casinos licensed elsewhere. |
| Operator tools | Deposit and loss limits, time-outs and self-exclusion at individual casinos. Ask support how to enable them. |
| Blocking software | Programs that stop gambling sites and apps loading on your devices, which can help if you want a firm barrier. |
Our Responsible Gambling page explains these tools in more detail. Gambling should never be treated as income or a way to solve money problems, and no casino is completely safe or guarantees withdrawals or winnings. You must be 18 or over.
How to write to us so we can help
- Name the page and the exact statement you are querying.
- Tell us what you found instead, with a link to the casino's own terms or an official source if you have one.
- Include the date you saw it, as bonus terms change.
- Do not send passwords, card numbers, full identity documents or bank details. We will never ask for them.
We read what we receive, and factual corrections are checked against the operator's published terms or the relevant regulator before we change a page. We cannot promise a reply to every message or a set response time.
Not sure where to start?
If you are still comparing sites, our main guide to non GamStop casinos sets out how operators differ on licensing, bonuses, payments and withdrawals. Remember that some of the welcome offers listed there carry wagering requirements and caps, so read the full terms before depositing.